Password And Username Guidelines

Monique Staats Updated by Monique Staats

For most students, the following password requirements will apply. If you are enrolled through a corporate partner, there may be different password requirements for your account. All students will see the password requirements that apply to them when they click Change Password.

Password Requirements:

  • At least 8 characters in length
  • 30 characters or fewer
  • Contain at least ONE uppercase character
  • Contain at least ONE lowercase character
  • Contain at least ONE number
  • Contain at least ONE of the following special characters: @ ] \ _ ^ [ " # ! & ' ` $ % * + ( ) . / , ; ~ : } | ? { > = <

Username Requirements:

New Students: Your username is your preferred email address. Note that the character limit for usernames is 30 characters. If your email is longer than 30 characters, please use a different address.

Students that enrolled before mid-July 2013: Your old username may prevent you from logging in to your account. For help, please contact Student Support via ec_helpdesk@cornell.edu to set your email address as your username.
I'm having trouble logging in.
Go here if you are having trouble logging in.
I reset my password, but I still can't log in!
You may need to clear out your browser's cache. In an effort to load pages faster, our Internet browsers automatically save website information. This can mean they wrongly remember error messages, even if you are entering the correct username/password. By clearing your browser's cache, we can get your browser to "forget" the error message. This is a quick and easy process, but the instructions vary for each Internet browser, version, and operating system. If you're not sure how to clear your cache, please consult your IT department, or use your favorite search engine for assistance.
I haven't received the password reset email. Why?
The reset email may take up to 5 minutes to arrive. Be sure to check your spam/junk folder in case it has been filtered. Duck Duck Go users will not receive our emails and will not be able to access our courses as designed.

If you are using a company account, your IT department's security settings may be filtering our emails. Please check in with them and have them add system@ecornell.com to their safe senders list.

If you are using a government account ending in .gov, .mil, etc., you will likely experience issues receiving our emails. If your employer allows it, request to whitelist system@ecornell.com. Alternatively, contact Student Support to set your username to a personal email, if your employer allows it.

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