Help With Technical Issues

Monique Staats Updated by Monique Staats

I am a current student. Who should I contact about technical issues with my course experience?

First, visit this article for solutions to many common technical issues. Next, try using the search field above to find a solution in our online help center. There is a strong chance your question has been answered previously, and these two resources can give you an immediate resolution.

If you still need help, please contact our Student Support team:

  • By email: ec_helpdesk@cornell.edu
  • Using Live Chat: Go to ecornell.cornell.edu, scroll down, and click the white Chat bubble icon.
    • Chat agents are available from 8am-6pm ET, Monday through Friday, excluding major holidays.
  • By phone: 1-800-801-0287 (US), +1 (607) 330-3200 (International).
    • Phone agents available 24 hours a day, Monday through Friday, excluding major holidays, and 9am-6pm ET on weekends.
    • If you cannot connect with a live agent, please leave a voicemail message with your name, number, and a brief message letting our team know how they can help.

I am a facilitator. Where can I go for help?
First, visit this article for solutions to many common technical issues. You can also check the FACT101 course for additional resources: link.

For more help, please connect with your facilitation manager.

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