On-Demand Certificate Eligibility

Can I earn a certificate from my On-Demand lessons?

With the exception of the eight Service Excellence lessons, On-Demand Lessons do not earn a certificate. Verification of your lesson completions is available by downloading your transcript. To do this, from the On-Demand site, click on Your Name in the top header bar, then click Transcript.

If a Letter of Completion is needed for an individual lesson, from that same drop-down list, click on Admin. From the left-hand navigation menu, click Enrollment History, and go to the Completed tab to download/print individual letters.

Service Excellence earners: download your recognition of achievement certificate by clicking Admin, then Certificates.

How long do I have access to my On-Demand courses?
On-Demand lesson access is only available to active employees. Please contact your manager or admin for more information.
Why can't I download my completion letter?
Once you complete your lesson's final assessment, this will be noted on your student transcript and you will be able to download your completion letter for that lesson. You must complete the assessment in order to receive credit. If you go through the entire course and exit prior to completing the assessment, your record will show the lesson as in progress until you go back and complete it.

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