Organizational Partner Drop/Transfer Policy

NOTE: This policy only applies to students who have registered through their organization’s registration portal. While the policy below applies to most of our partner enrollments, drop/transfer policies can vary by organization. Be sure to check with your employer or our Student Support team for more.

The terms and conditions of the drop and transfer policies are agreed on by eCornell and the Organizational Partner Client. If you wish to drop or transfer out of a course, please follow the steps below.

Drop: If a student is requesting to drop out of a course, the request must be made prior to the start of the course. Please note that all courses are considered started at 12:01am Eastern Time (US / New York time) of the course start date. All drop requests must be made by email to droptransfer@ecornell.cornell.edu.

Transfer: If you initiate the self-transfer process by 11:59 PM ET on the Sunday after your course begins (Day 5), you may transfer to a different start date.​

Follow these steps to transfer your course start date:

  1. Log into your eCornell Student Portal.
  2. Click Enrollment History from the left-hand navigation menu.
  3. Under the Enrolled tab, locate the course you'd like to transfer and click the Reschedule Course button.
  4. Use the drop-down menu that appears to Change Course Start Date.
  5. Click Confirm New Date.
  6. Once the transfer is successful, you will see a confirmation message, Section Change Successful.

If you have any trouble with this process, please contact Student Support at droptransfer@ecornell.cornell.edu. Please include the course name and preferred start date.

Please be advised that your transfer opportunity is only eligible within the timeframe that your organizational agreement/contract is valid.

eCornell Retake Policy:

For any program not completed, if you wish to retake one or more courses within your certificate program, there will be a retake fee of $75 USD* per course. To request a retake, please contact helpdesk@ecornell.cornell.edu.

*Please note: Some programs, including, but not limited to, Executive Presence, may have higher fees. The retake policy may vary per organizational policy; be sure to consult with your employer.

How do I retake a course?
Visit this article for more information. Note that there is a fee to retake courses.
What if I miss the transfer window?
If you miss the transfer window, we encourage you to work toward completing your course prior to the end date. If you need more time, you can read more about extensions here.

If you cannot finish, even with an extension, the course will be marked Incomplete and you will be required to enroll in a retake, which may incur a fee.
I paid for my course/program in my local currency. Will this impact anything?
eCornell processes payment transactions in USD (United States Dollars) exclusively. If you are paying with a currency other than USD, your bank will determine the exchange rate used for the transaction.

Note that any refund transactions will be returned in USD, and the amount you will see reflected on your personal account will be based on your bank's exchange rate, which may vary. Any discrepancies or concerns regarding exchange rates should be addressed directly with your bank.

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Finding Your Start Date

Video - How To Change Your Course Start Dates

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