Help With Technical Issues

Monique Staats Updated by Monique Staats

I am a current student. Who should I contact about technical issues with my course experience?

First, visit this article for solutions to many common technical issues. Next, try using the search field above to find a solution in our online help center. There is a strong chance your question has been answered previously, and these two resources can give you an immediate resolution.

If you still need help, please contact our Student Support team:

  • By email: ec_helpdesk@cornell.edu
  • Using Live Chat: Go to ecornell.cornell.edu, scroll down, and click the white Chat bubble icon.
    • Chat agents are available from 8am-6pm ET, Monday through Friday, excluding major holidays.
  • By phone: 1-800-801-0287 (US), +1 (607) 330-3200 (International).
    • Phone agents available 24 hours a day, Monday through Friday, excluding major holidays, and 9am-6pm ET on weekends.
    • If you cannot connect with a live agent, please leave a voicemail message with your name, number, and a brief message letting our team know how they can help.

I am a facilitator. Where can I go for help?
First, visit this article for solutions to many common technical issues. You can also check the FACT101 course for additional resources.

For more help, please connect with your facilitation manager.

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